How do librarians measure the impact of what they do?

What have we learned about evaluation and assessing impact the homeless may gain through active participation at their local public library. Libraries, especially public libraries, can play a major role in initiating, partnering and/or seeking out new ways to support the homeless in their community. Libraries can actively experiment with a variety of approaches and adjusting services and programs based on the feedback they receive.

Libraries can take the lead within communities in building an environment of sensitivity and accommodation toserve as model examples of a library-community agency partnership created for the benefit of the homeless in their areas.

Select presentation slides (in PDF) and links to full papers from the 2012 satellite meeting are now available.